Typically when I have a hardware problem with an Apple product, I head to the nearest retail store.

Mail-in your device to the Apple Repair Center.

Make an appointment at an Apple Retail Store.

Find an Apple Authorized Service Provider.

There are three ways to get a keyboard replacement. From there, select About This Mac to see which MacBook you own. To determine whether your laptop qualifies, choose the Apple menu at the top left of your device.

MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports).

MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports).

MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports).

MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports).MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports).MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports).MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports).The new keyboard is nearly identical to Apple’s wireless Magic Keyboard and provides more travel than the discontinued mechanism. And, beginning with the 2019 16-inch MacBook Pro, a familiar scissor mechanism returned on keyboards on new laptops with the butterfly keyboard no more. Though Apple never admitted any wrong, it did implement a keyboard service program for those affected. Though minor design changes were made throughout, the central problem (sticky keys) remained and were experienced by many users. The butterfly mechanism was found in every Apple laptop produced between 2015 and much of 2019. In fact, it’s four times more stable than that scissor mechanism … Yet it is 40% thinner, allowing us to make a thinner keyboard.” Of the butterfly mechanism, he explained during the reveal, “And that all adds up to a key that is much more precise and accurate. Built from a single assembly supported by a stainless-steel dome switch, this butterfly mechanism was supposed to bring more stability and accuracy to typing, according to Apple’s Phil Schiller. Butterfly Keyboardįirst introduced with the 12-inch MacBook in early 2015, the butterfly keyboard replaced the previous models’ traditional scissor mechanism. Working in technology, I knew immediately what was causing these typing problems: the MacBook Pro’s butterfly keyboard. The word “sticky” came to mind when describing the problem. Gradually, these hiccups took different forms from letters and characters repeating unexpectedly or not appearing while typing. Beginning in mid-2020, I began noticing problems with the keyboard on my 2018 MacBook Pro.

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